What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why submissions and reports as showing empty?

    Asked by Skymax58 on October 13, 2016 at 01:31 PM

    report are all empty...

     

    please help me asap

     

    thanks

     

    Max

     

    excel download excel saved and
  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 13, 2016 at 03:44 PM

    I have checked your account and I can see you have checked the EU data center option, only one of your submissions is currently showing on your end, since you're on an EU zone you're being redirected to our EU site. 

    However, when loading JotForm in our non-EU site I can see the submissions data of your forms, what I would suggest you is to un-check the option to transfer your data to our EU data center and check it again, this way you will get all your info transferred to our EU site. 

    You can check it by going to the data section in My Account page: https://www.jotform.com/myaccount/data 

    If after doing this you're still unable to view your submissions data, please let us know, we will be glad to further check your account. 

  • Profile Image

    Answered by Skymax58 on October 13, 2016 at 07:44 PM
    Thank you!!!
    Max
    ...