Why submissions and reports as showing empty?

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    Skymax58
    Asked on October 13, 2016 at 01:31 PM

    report are all empty...

     

    please help me asap

     

    thanks

     

    Max

     

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    Kevin_G
    Answered on October 13, 2016 at 03:44 PM

    I have checked your account and I can see you have checked the EU data center option, only one of your submissions is currently showing on your end, since you're on an EU zone you're being redirected to our EU site. 

    However, when loading JotForm in our non-EU site I can see the submissions data of your forms, what I would suggest you is to un-check the option to transfer your data to our EU data center and check it again, this way you will get all your info transferred to our EU site. 

    You can check it by going to the data section in My Account page: https://www.jotform.com/myaccount/data 

    If after doing this you're still unable to view your submissions data, please let us know, we will be glad to further check your account. 

  • Profile Image
    Skymax58
    Answered on October 13, 2016 at 07:44 PM
    Thank you!!!
    Max
    ...