What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why has my JotForm Account been suspended?

    Asked by Andrew Gosling on April 30, 2012 at 08:08 PM

    Hi, I am no longer able to login to my JotForm account and have lost access to my forms. Jotform says "account Suspended due to terms of use violation" and that I'm suspected of "phishing"..

    Now I realise that this suspension is a probably auto generated, and that you have millions of forms to monitor..

    This is most inconvenient as we have a deadlines to meet with the website we are working on.

    Hoiw long will you take to rectify the issue?

    Page URL:
    http://www.happyholidayhour.org.au

  • Profile Image

    Answered by AtacanC on April 30, 2012 at 08:20 PM

    As i can see, you've created a login form which is not allowed within JotForm. I've now reactivated your account. Please delete it as soon as possible or you might get autosuspended again. We'll be monitoring your account until you delete the forms which include a password field.

    Thanks for your understanding and cooperation.