Email Notifications: Form has stopped sending us submissions

  • Profile Image
    lasercorp
    Asked on October 13, 2016 at 02:36 PM

    Our client contact form used to send email notices but has stopped doing so even though our email address is still entered in email notifications. We have missed some very important customer requests. Nothing in our spam folders.

     

    Why is this not working?

  • Profile Image
    Kevin_G
    Answered on October 13, 2016 at 05:58 PM

    The email  address you're using in you form is currently in our bounce list, here is the reason: 

    Reason(s) : smtp; 554 4.4.7 Message expired: unable to deliver in 840 minutes.<421 4.4.0 Unable to lookup DNS for mx3c1.meganameservers.com>

    I have remove it and you should receive emails now, please also check this guide that will help you to avoid bouncing related issues: How-to-Prevent-Email-Bouncing-Related-Issues

    Here is also a guide that will help you to check and remove an email address from our bounce list: How-to-Remove-Your-Email-Address-from-Bounce-List

    If the issue still persists, please set up SMTP in your account, this way you will have more control over how emails are sent: How-to-Setup-SMTP-for-a-Form