What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    why are my forms not forwarding with payment

    Asked by donald_hurren on April 30, 2012 at 09:04 PM

    last few payments were received but forms were not forwarded even though they were filled out and I can see them in the recent submissions

  • Profile Image

    Answered by jeanettebmz on May 01, 2012 at 12:24 AM

    Ussually an Incomplete submission means that the customer might have aborted the payment process or there was something wrong with his/her credit card details and the payment gateway (Paypal, 2checkout, etc) failed to process it successfully

    But if your payments were recieved , all you have to do is to complete the pending submissions by clicking on the Incomplete Submissions button from the Toolbar  and then clicking on each and everyone 

    Complete Submission button will show up as shown below:

    Screenshot

     

    In order to prevent this issue in the future , please follow this step by step instructions in order to enable IPN (Instant Payment Notification) within Paypal. 

    Embedded Form with paypal integration (check the last post)

     

    If you need further help, let us know. We are very glad to help

    Jeanette