What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Take Photo Widget: It does not work due to Webcam.js file not found error on iOS devices.

    Asked by viniciuspaiva on October 13, 2016 at 03:39 PM

    Olá, tudo bem?

     

    O widget TakePhoto sofreu alguma alteração ou atualização? Ele está bastante diferente, não funciona mais no Iphone 5, e no android não é possível utilizar a câmera traseira, apenas a frontal.

    Na integração o formato do link também mudou.

    Gostaria de entender o que houve com o widget e se tem algum outro similar que eu possa usar?

     

    Obrigado!

     

    Abs,

     

    Vinicius.

    Android iphone 5 ol eu
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    JotForm Support

    Answered by Kevin_G on October 13, 2016 at 08:27 PM

    Apologies for the inconveniences this may have caused to you. 

    We currently have an issue with our Take Photo widget, it does not load in iOS devices and this is shown when a form with the widget in it is loaded: 

    The widget works on other SO such as Android, Windows or Mac, I will forward this thread to our second level in order to let our developers know about this so they can check and resolve the issue.

    We will let you know as soon as we receive news regarding this. 

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    JotForm Support

    Answered by widgets on October 14, 2016 at 03:05 AM

    Hi we apologize about this, unfortunately iOS does not support any webcam interface to support the widget. This is a mistake. The widget normally provides a classic file uploader to handle files. 

    We are currently looking for an alternative to make this work with iOS devices. Again we're sorry about this. Please try it again and let us know if you still facing the same issue.

    Regards,
    Widgets Team

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    Answered by viniciuspaiva on October 14, 2016 at 10:28 AM

    O problema foi resolvido. Voltaram a aparecer as opções de tirar foto ou fazer upload de foto quando eu testei tanto no iOS quanto no Android.

     

    Muito obrigado!

     

    Um abraço,

     

    Vinicius.