What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Passing Custom Fields to Stripe

    Asked by adecor on October 13, 2016 at 04:27 PM

    Hello,

     

    We're having difficulties with passing custom fields to stripe to show as meta data within stripe.

    The following link shows how but I don't see the option listed with the new UI that you've rolled out.

    https://www.jotform.com/answers/827030-Passing-Custom-fields-to-Stripe

    Also, I need to show Alphanumeric info in a field. The conditional logic only allows me to show either numbers or letters, is there a way to show both? 

    Example, I have a list of invoices that will be paid (A123, B123, C123) I want them to show combined in one field with separating commas and sent as 1 meta data to stripe.

    Please advise the best way to do this. Thanks. 

    Page URL:
    https://www.jotformpro.com/form/62731544579969?preview=true

    meta stripe custom field
  • Profile Image
    JotForm Support

    Answered by jonathan on October 13, 2016 at 09:53 PM

    The new UI of the Stripe configuration wizard doesn't include it yet the option for the Custom field. 

    To resolve this you can go back to the old UI temporarily. You can do it by appending the text &old=true in the URL in your Form Builder while the form is open.

    Example: https://www.jotform.com//?formID=62731544579969&old=true

    once on the old UI, you can now see the Custom Field option in the properties of the Stripe payment tool.

     

    Save your form once you have applied the needed custom field.

    You can go back to the new UI once you close your browser and then login back to your Form Builder

    Let us know if you are not able to do this.

    --

    We will resolve the other question separately here https://www.jotform.com/answers/960647

    Thanks.

     

     

  • Profile Image

    Answered by adecor on October 17, 2016 at 11:44 PM
    Great, that worked but I can’t seem to get back to the new version even
    after clearing cache and signed out and back in.
    Best Regards,
    Adam
    Adécor Business Solutions
    Phone: 877.414.1214
    *www.Adecor.com *
    ...
  • Profile Image
    JotForm Support

    Answered by owen on October 18, 2016 at 02:26 AM

    Hi Adam,

    I went back to the older version and tried to come back again to the new one. Once I cleared the cache of the browser, closed it and re-opened it and login my account I managed to get back to the new version without a problem. I think after following these steps you should have no problem getting back to new. 

    Please try again and see if the issue still persists. Let us know about the process. 

    Thank you for contacting us. 

  • Profile Image

    Answered by adecor on October 18, 2016 at 12:44 PM
    The issue still persists.
    Best Regards,
    Adam
    Adécor Business Solutions
    Phone: 877.414.1214
    *www.Adecor.com *
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on October 18, 2016 at 01:55 PM

    To go back to the new wizard, please replace &old with &test

    Example:

    https://www.jotform.com//?formID=62731544579969&test

    Or

    https://www.jotform.com/?test

    Hope this helps!

  • Profile Image

    Answered by adecor on October 18, 2016 at 02:44 PM
    That seemed to work, thanks.
    Best Regards,
    Adam
    Adécor Business Solutions
    Phone: 877.414.1214
    *www.Adecor.com *
    ...