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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Dropbox Integration showing up empty with failed authentification

    Asked by elizabethchikobe on October 13, 2016 at 04:38 PM

    I'm trying to set up a Dropbox integration with a specific form, but am having trouble authenticating my Dropbox account. I've done this successfully with other forms in the past, but am now just getting a blank pop-up window, and a notice saying Authentication Failed if I close out.


    Page URL:

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    Answered by KadeJM on October 13, 2016 at 07:02 PM

    We do sincerely apologize about this issue with the dropbox integration not working and displaying a blank page. Thank you kindly for reporting the problem to us.

    Myself and one of my colleagues were able to replicate the problem to confirm the issue and we've notified our developers and will update you as soon as it is resolved.

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    JotForm Support

    Answered by NeilVicente on October 14, 2016 at 09:55 AM


    This issue is resolved now. Can you please try again on your end? 


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    Answered by elizabethchikobe on October 14, 2016 at 10:44 AM
    Thank you! Done!