What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot use a Template.

    Asked by RonALuce on October 13, 2016 at 05:38 PM

    I am using a iMac and have tried, unsuccessfully, in Firefox, Chrome, and Safari to create a new form using a template.

    I have searched for subscription templates and chosen an e-mail subscription template. In Firefox and Chrome the template is ringed in orange indicating that it is selected, but upon clicking "Continue" nothing happens. In Safari following the same procedure the template is ringed in orange indicating selection, but upon clicking "Continue" an error appears saying that a template must be selected before I can continue.

    template cannot use a
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    JotForm Support

    Answered by Chriistian on October 13, 2016 at 10:39 PM

    May I ask for the name of the e-mail subscription template that you were trying to use? I checked several templates on that category and they all seem to be working fine. I was able to create a form from a template as seen in the recording below. Knowing the specific template would help us identify if the issue is related to that specific template or if it is based on the device used.

    In the meantime, can you please try a different device to see if the template works there?
    I will be waiting for your response. Thank you.