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  • Profile Image

    Warning message pops up every time the "View Form" option of a form is clicked from the MyForms page.

    Asked by josevires on October 13, 2016 at 09:36 PM

    The error is repeated activated or deactivated poppup

    the view option opens a link with a strange direction and not with the usual format

    http://form.jotformz.com/##################

    pop up warning message error message view form
  • Profile Image
    JotForm Support

    Answered by Mike_G on October 13, 2016 at 09:56 PM

    We would like to apologize for any inconvenience. I have made some test and I was able to reproduce the issue you're having.

    I will forward this to our development team so they will be able to check what's happening so we can provide you the best possible solution for the issue. I'm sorry if we cannot provide an ETA to when this will be fixed, but rest assured that once there is an update, you will be notified in this thread.

    Your forms and its link should work as expected. With regards to the format of the link, that's only another format/URL where your form can be accessed. As long as the Form ID is the same, it should be fine.

    https://form.jotform.com/60780962745970

    https://www.jotform.com/60780962745970

    The links above are links to the same form but has different formats.

  • Profile Image

    Answered by josevires on October 20, 2016 at 12:43 AM

    continuous error when I press the option "view"

    Generates a link like this

     

    https://www.jotform.com/myforms3/opt/PopupTest.php?target=https%3A%2F%2Fform.jotformz.com%2F62395934718670

     

    The form is: 

    http://form.jotformz.com/62395934718670

    this is just an example, happens to us all the forms we have in the premium user

    When the problem will solve?

     

    Already it has more than a week without solution

  • Profile Image
    JotForm Support

    Answered by Mike_G on October 20, 2016 at 02:17 AM

    We would like to apologize for any inconvenience.

    Regarding the link

    https://www.jotform.com/myforms3/opt/PopupTest.php?target=https%3A%2F%2Fform.jotformz.com%2F62395934718670

    You will first see that link but it should eventually change and you'll be redirected to the correct link of your form.

    However, unfortunately, we still do not have updates on this matter. It's highly probable that the developer assigned is still working on another task which has the same priority. However, rest assured that once we have updates, we'll inform you right away.

    Thank you for understanding.

  • Profile Image
    JotForm Support

    Answered by Mike_G on October 22, 2016 at 07:35 AM

    @josevires

    I believe this is already fixed. Can you confirm on your end if you're still getting a pop-up message when you click "View Form" to view your form from the MyForms page?

    Thank you.