What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I just upgraded to premium and it is not reflected in my account.

    Asked by htyearbook on May 01, 2012 at 09:29 AM



    I just upgraded my account, htyearbook to the premium account but it is not showing. The details of my order are below. I recieved a confirmation from PayPal but nothing from jotform yet.


    Thank you,

    Sarah Tricano


    Date of sign up:  May 1, 2012
    Subscription Name:  JotForm premium yearly for htyearbook
    Subscription Number:  S-5G380967B3178470X

  • Profile Image
    JotForm Support

    Answered by liyam on May 01, 2012 at 09:45 AM

    Hello Sarah,

    I have checked your account and it's already set to Premium. 

    Please try logging out and then logging back in to refresh your browser's information.  This should reflect the updated status of your account.

    If this does not fix it, please let us know.