There are incomplete fields in your submission error message when submitting form

  • tikimo
    Asked on October 13, 2016 at 11:04 PM

    Hi im having an issue with a form. The form has been live for over 4 years with no trouble but now when people fill it out this message pops up  There are incomplete fields in your submission. I looked at it but dont see where the issue is. I removed the required field on the clinic name and if I fill it out thru your site it works but not on my site. The form is https://form.jotformeu.com/92955412331..

    Thank you 

  • jonathan
    Replied on October 14, 2016 at 12:33 AM

    I see you used the source code embed of your form  https://www.jotform.com/form/92955412331 on your website.

    There are incomplete fields in your submission error message when submitting form Image 1 Screenshot 30

    Please take  note that for source code embedded form, for the updated version of the form to reflect on the website, you will always have to re-embed the source code of the form again every time you make modifications/updates on the form.

    You can see the difference in the form when using its direct URL.. in the correct updated version there is no *required field and the Customer Name was changed to 'clinic name'

    There are incomplete fields in your submission error message when submitting form Image 2 Screenshot 41

    To fix, please get the source code of the form again and then re-published it on your website.

    User guide: https://www.jotform.com/help/104-How-to-get-the-Full-Source-Code-of-your-Form

    Let us know if still not resolve.