What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am signed on to our Stripe account but JotForm asks me to set valid credentials

    Asked by LindaWuest on October 14, 2016 at 12:21 AM
    I am signed on to our Stripe account but JotForm does not accept that as enough, it asks me to set valid credentials before going forward.
    what is this ?
    I am stuck
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    JotForm Support

    Answered by liyam on October 14, 2016 at 01:11 AM


    As of checking your form, it shows that it is not connected to Stripe. In order to integrate your form with Stripe, it requires that the authentication is coursed through JotForm, and not by direct login to your account.

    What I mean by this is that there is a separate integration process that needs to be done. To do this:

    1) Edit your form, select the Stripe field and click the wizard icon

    2) On the Stripe wizard settings, click the blue "Connect with Stripe" button

    3) A new pop-up window should appear. You should click again the Sign in button and proceed with the authentication for integration.

    4) Once done, your form is now connected with Stripe. Just complete the wizard and save your form.

    If you have questions, please let us know.