What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    no question, just downgrade me!

    Asked by JeroenWijsman on October 14, 2016 at 02:21 AM
  • Profile Image
    JotForm Support

    Answered by candy on October 14, 2016 at 02:50 AM


    If you want to downgrade your account, you can downgrade yourself as the following link: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account

    Also, you definitely need to cancel your Paypal subscription manually. If not, you might be going to be charged again. In order for you to cancel your PayPal Subscription: 

    1. Log into your PayPal account 

    2. Find the latest payment you made to us 

    3. Click on your subscription number.

    4. Click on "Cancel Subscription" button. When you cancel your subscription you will not be charged again.

    If you have any question or issues, please do not hesitate to contact us.

    We will be glad to assist you.

    Thanks in advance.