no question, just downgrade me!

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    JeroenWijsman
    Asked on October 14, 2016 at 02:21 AM
  • Profile Image
    candy
    Answered on October 14, 2016 at 02:50 AM

    Hello,

    If you want to downgrade your account, you can downgrade yourself as the following link: https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account

    Also, you definitely need to cancel your Paypal subscription manually. If not, you might be going to be charged again. In order for you to cancel your PayPal Subscription: 

    1. Log into your PayPal account 

    2. Find the latest payment you made to us 

    3. Click on your subscription number.

    4. Click on "Cancel Subscription" button. When you cancel your subscription you will not be charged again.

    If you have any question or issues, please do not hesitate to contact us.

    We will be glad to assist you.

    Thanks in advance.