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  • Profile Image

    Email notification field did not show data.

    Asked by theies on October 14, 2016 at 03:26 AM

    the following form notification did not show certain field.

     

    the notification email show:

     

    however in the submission data there was indeed data being entered in "contact hours..

    "

    Page URL:
    https://form.jotform.com/62128583965971

    email notification email show data submission data Indeed in
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 14, 2016 at 03:51 AM

    Hello theies,

    I did check your form's notification email alert and did not find any issue with that. It seems you have already solved this problem. I did test your form by sending a test submission and the submission email which was sent does display the answers correctly. Please check the screenshot below:

     

    Have you embedded your form in any webpage where you are having this issue with? Please share the webpage URL and we will take a look.

    Thank you!

  • Profile Image

    Answered by theies on October 14, 2016 at 04:44 AM
    Hi,

    I believe that we did not embedded. We however do have a link to the jotform. https://ies.org.sg//professional/registry/scem/scem-pdu.html
    Regards,

    Yu Yang

    The Institution of Engineers, Singapore
    70 Bukit Tinggi Road
    Singapore 289758
    DID: (65) 6460 4240 | Fax: (65) 6467 1108 | Web: www.ies.org.sg


    CONFIDENTIALITY:
    This message is intended for the recipient named above. It may contain information that is confidential or privileged from disclosure under applicable law. If you are not the intended recipient, please notify the sender immediately by replying to this message and then permanently delete the original and any copy of this email and any printout thereof. Do not read, copy, use or circulate this communication.

    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on October 14, 2016 at 05:46 AM

    I did a test submission on the site (https://ies.org.sg//professional/registry/scem/scem-pdu.html) you provided and I was able to see the issue you are reporting. In the notification email sent, the value for the "Contact Hours/ Proposed PDU (exclude break time)" displayed is empty. 

     

    However, in the submission data, the value for the field is 1.

     

    As per checking your site, it seems that you have embedded/publish your form to your site (https://ies.org.sg//professional/registry/scem/scem-pdu.html) using the Form Source Code. Can you try to re-embed/re-publish your form on the site by using the iFrame code of the form and see if this will help fix the issue. To get the iFrame code of your form, please follow the instructions provided in this article: Getting the form iFrame code.

     

    Do let us know if you need further assistance.
    Regards.