What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    From submissions not received via email

    Asked by danielmostert on October 14, 2016 at 05:53 AM

    Hi,

     

    I have just noticed that I did not receive the last 4 form submissions to my email as normal.  I rely on receiving the submissions via email and it will cause problems if I don't as this is related to reservations that need to be received timely.

     

    Please advise what the reason for this can be and if there is any way to fix it.  

     

    Regards

     

    Daniel Mostert

    Submissions email not received
  • Profile Image
    JotForm Support

    Answered by Welvin on October 14, 2016 at 09:06 AM

    I don't see any issues with your form email settings. Your form emails are sent to your email address based on our Mail Log. You can check your email history to see the sent emails:

    https://www.jotform.com/help/293-How-to-view-all-your-form-Email-History 

    I would suggest checking your spam folder and make sure to mark the emails as not spam to whitelist Jotform. 

    For email related problems, you can check the following guide for more tips on how to prevent it:

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications 

  • Profile Image
    JotForm Support

    Answered by Welvin on October 14, 2016 at 09:09 AM

    Or perhaps, you are getting payment submissions but they are listed in the incomplete payment list. Can you check this? 

    https://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    Also, let us know the details of the submissions that you are not getting through email. The submitter's email address will do.