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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to access submissions page

    Asked by vtualerts on May 01, 2012 at 11:00 AM

    HI. I am unable to access my submisison for the form "Student Report". I would like to delete all the submission in that form. Could you please help. 

    This is the exact link which I am unable to load. - http://www.jotform.com/submissions/92114407047

    Regards

    VTUalerts

  • Profile Image

    Answered by AtacanC on May 01, 2012 at 11:51 AM

    Can you please clear your browser's cache and try again? If this still doesn't work, please use another browser accessing your account. What kind of an error do you get while you want to open your submissions page? It would be very useful if you can also post a screenshot.

    We'll be waiting for your reply.

  • Profile Image

    Answered by vtualerts on May 02, 2012 at 12:15 PM
    Hi,
    The page is still showing up blank even after clearing the cache. I have
    also tried to open the page in a different browser (Firefox) to no avail.
    Could you please look into this issue or clear the submissions from your
    end.
    Regards
    VTUalerts
  • Profile Image
    JotForm Support

    Answered by Goldo on May 02, 2012 at 12:43 PM

    I was able to delete 10 submissions from your 'Student Report" form. We will not be able to delete all submissions from that form as it will require your password. By that we strongly suggest you do it your end.

    I have cleared your form caches, hopefully this will sort the issue. Please try opening the submission page once again. Thanks!