Unable to insert widget to a form

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    francoisesavoie
    Asked on October 14, 2016 at 11:41 AM

    I cannot insert a widget, it won't let me.  The cursor shows me an PLUS sign with arrows, it won't show me an arrow.  If I click with the sign with arrows, it doesn't do nothing.  I am trying to upload a screenshot but it won't copy the sign with arrows, sorry.

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    Mike_G
    Answered on October 14, 2016 at 12:57 PM

    We would like to apologize for any inconvenience. To my understanding, you're trying to add a widget to your form from the "More Fields (380)" located on the side panel of the builder page, is that correct?

    May we know what widget are you trying to add and what form are you trying to add it to, please?

    I have made some test and added a widget to a blank, newly created, form but I was not able to reproduce the issue you're having.

    If you add the widget by clicking it on the list in the side panel, the widget's wizard should show on the right part of the page.

    We will wait for your response. Thank you.

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    francoisesavoie
    Answered on October 14, 2016 at 01:44 PM
    In the next form, and cannot insert any widget from the left panel.
    https://form.jotform.com/62874548193266
    Françoise Savoie
    Secrétaire / Secretary
    Loisirs et culture/Leisure and Culture
    C. P. 605, 169 boul. Hébert
    Edmundston (NB) E3V 3L2
    Tél./Phone: 506.737.6934
    Téléc./Fax: 506.737.6850
    Courriel/Email: loisir@edmundston.ca
    www.edmundston.ca
    [Logo_Edm_LOIS_HORIZ]
    ...
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    david
    Answered on October 14, 2016 at 04:16 PM

    Try from a different web browser.  Google Chrome or FireFox tend to work best.  If you are still unable to add widgets to your form using a fresh browser, let us know and we will be happy to have another look.