What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to insert widget to a form

    Asked by francoisesavoie on October 14, 2016 at 11:41 AM

    I cannot insert a widget, it won't let me.  The cursor shows me an PLUS sign with arrows, it won't show me an arrow.  If I click with the sign with arrows, it doesn't do nothing.  I am trying to upload a screenshot but it won't copy the sign with arrows, sorry.

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    JotForm Support

    Answered by Mike_G on October 14, 2016 at 12:57 PM

    We would like to apologize for any inconvenience. To my understanding, you're trying to add a widget to your form from the "More Fields (380)" located on the side panel of the builder page, is that correct?

    May we know what widget are you trying to add and what form are you trying to add it to, please?

    I have made some test and added a widget to a blank, newly created, form but I was not able to reproduce the issue you're having.

    If you add the widget by clicking it on the list in the side panel, the widget's wizard should show on the right part of the page.

    We will wait for your response. Thank you.

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    Answered by francoisesavoie on October 14, 2016 at 01:44 PM
    In the next form, and cannot insert any widget from the left panel.
    Françoise Savoie
    Secrétaire / Secretary
    Loisirs et culture/Leisure and Culture
    C. P. 605, 169 boul. Hébert
    Edmundston (NB) E3V 3L2
    Tél./Phone: 506.737.6934
    Téléc./Fax: 506.737.6850
    Courriel/Email: loisir@edmundston.ca
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    JotForm Support

    Answered by david on October 14, 2016 at 04:16 PM

    Try from a different web browser.  Google Chrome or FireFox tend to work best.  If you are still unable to add widgets to your form using a fresh browser, let us know and we will be happy to have another look.