What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why did we get a notice of non-payment if we are set up with autopay?

    Asked by Julie Beck  on October 14, 2016 at 12:22 PM

    Rec'vd an email saying we are behind in payment. Unable to get into website for an invoice.  Believe we are set up for autopay. 

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    JotForm Support

    Answered by david on October 14, 2016 at 01:46 PM

    I checked for an account associated with your email address and was unable to find any.  I also did not see any billing information in our logs for your address.  If you wouldn't mind letting us know the URL of one of your form or of a page one of your forms is embedded to, we will be happy to let you know the account they are associated with and the status of the subscription.