JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I checked for an account associated with your email address and was unable to find any. I also did not see any billing information in our logs for your address. If you wouldn't mind letting us know the URL of one of your form or of a page one of your forms is embedded to, we will be happy to let you know the account they are associated with and the status of the subscription.