Why did we get a notice of non-payment if we are set up with autopay?

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    Julie Beck 
    Asked on October 14, 2016 at 12:22 PM

    Rec'vd an email saying we are behind in payment. Unable to get into website for an invoice.  Believe we are set up for autopay. 

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    Answered on October 14, 2016 at 01:46 PM

    I checked for an account associated with your email address and was unable to find any.  I also did not see any billing information in our logs for your address.  If you wouldn't mind letting us know the URL of one of your form or of a page one of your forms is embedded to, we will be happy to let you know the account they are associated with and the status of the subscription.