No support was given for my previous question: Form getting stuck on 'Please Wait'

  • FairbanksArts
    Asked on October 14, 2016 at 12:30 PM

    Hello, I am a paying Jotform customer using the service for my business and I submitted a request for support over a week ago - got a response that 'developers would look into it' and then never heard back... I really need to get this issue resolved. Please see my original post:

     

    Wordpress.com oEmbed plugin when used with PayPal returns an error when submitting the form Asked by FairbanksArts on October 07, 2016 at 12:39 PM

    A form on my business website is malfunctioning once users press 'submit button' - you are confronted with 'Please Wait' and the form never redirects to Paypal. I have tried taking the form down and re-embedding it a few times with no luck yet. Here is the URL: https://fairbanksarts.org/limited-edition/

     

     

    Page URL:
    https://fairbanksarts.org/limited-edition/ 

    Screenshot Screenshot 20
    please wait stuck and href Form downEdit

    The Response - and I have not had any assistance from Jotform since then to resolve the issue. PLEASE ASSIST.

    JotForm Support
      Answered by david on October 07, 2016 at 03:00 PM

    The form itself appears to be working without issue.  I believe the submit issue is being caused by the oEmbed plugin embedded form. 

    No support was given for my previous question: Form getting stuck on Please Wait Image 1 Screenshot 31

    I will forward this to our developers to have a look.  I would normally recommend replacing your current embed code with your form iFrame code, however, since you are using Wordpress.com, the plugin would me the only method.

    We will let you know via this thread as soon as we have any updates.

    Page URL: https://fairbanksarts.org/limited-edition/
  • David JotForm Support
    Replied on October 14, 2016 at 2:07 PM

    I believe I updated your other thread here:

    https://www.jotform.com/answers/954470-Wordpress-com-oEmbed-plugin-when-used-with-PayPal-returns-an-error-when-submitting-the-form

    This is still being looked in to and the ticket has been assigned to a developer.  We will let you know via that thread as soon as there are any updates.  Providing a direct link to the form rather than embedding it in the page will allow for the form to function properly in the mean time.