What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why has my account been downgraded?

    Asked by onboarding2025 on October 14, 2016 at 01:11 PM

    This is the e-mail I received after purchasing the yearly program:


    JotForm Support <mailer@fastspring.com>
    Sep 22
    to me
    Congratulations! Your JotForm account has been upgraded to JotForm Bronze Yearly:

    If you have any questions, please feel free to contact us.http://www.jotform.com/contact/

    Thank you for choosing JotForm,

    JotForm Team
    Page URL:

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    JotForm Support

    Answered by david on October 14, 2016 at 03:50 PM

    I checked our logs and indeed, you have a current Bronze subscription paid for until September 22nd, 2017.  I applied the subscription once again to your account and your account should now show correctly as Bronze.

    Let us know if it is still not showing correctly on your end and we will be happy to have another look.