What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    File upload error

    Asked by markprideaux on October 14, 2016 at 01:18 PM

    I am getting this message when testing my intake form.

    Is there a setting to adjust this size?


    File size cannot be bigger than: 1024Kb
  • Profile Image
    JotForm Support

    Answered by John_Benson on October 14, 2016 at 04:13 PM

    If you click the icon shown in the image below. You can adjust the maximum file upload size in the Options tab. Here's the screenshot:

    You can change the maximum file upload size in the Options tab, the maximum is 1GB = 1048576 KB.

    Here's a guide: https://www.jotform.com/help/33-Changing-the-upload-size-limit

    Keep in mind that Free accounts only allow a total amount space of 100 MB. You might want to check our pricing page and upgrade your account if you're users are planning to upload more that 100 MB.

    Hope that helps.