File upload error

  • TaxDepPro
    Asked on October 14, 2016 at 1:18 PM

    I am getting this message when testing my intake form.

    Is there a setting to adjust this size?

     

    File upload error Image 1 Screenshot 20File size cannot be bigger than: 1024Kb
  • John_Benson
    Replied on October 14, 2016 at 4:13 PM

    If you click the icon shown in the image below. You can adjust the maximum file upload size in the Options tab. Here's the screenshot:

    File upload error Image 1 Screenshot 30

    You can change the maximum file upload size in the Options tab, the maximum is 1GB = 1048576 KB.

    File upload error Image 2 Screenshot 41

    Here's a guide: https://www.jotform.com/help/33-Changing-the-upload-size-limit

    Keep in mind that Free accounts only allow a total amount space of 100 MB. You might want to check our pricing page and upgrade your account if you're users are planning to upload more that 100 MB.

    Hope that helps.