What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form limit

    Asked by aaos_international on October 14, 2016 at 01:43 PM

    Hello, 

    I'm reaching out regarding a message that we received. We just created a new form and when saving, a message appeared which read that we reached our limit. We just upgraded our membership to storage, which should have given us more room. Would you please explain why we are receiving this message? We clearly have more than 5 forms in total so I'm not sure why/how the limit is 5. Is that 5 a month? Please explain. 

    Please let me know if there is any other information that you need. 

    Thank you 

    AAOS International 

    Screenshot
    new form message hello upgraded
  • Profile Image
    JotForm Support

    Answered by John_Benson on October 14, 2016 at 04:44 PM

    I checked your account and I can see that you're subscribed to the Silver Plan. Thank you for upgrading your account.

    The Storage plan has the same limit as the Free plan except for the total submission storage. Free plan is limited only to 5 forms and not a 5 forms per month.

    Actually, the old storage plan users can keep the forms they created before the update. However, they will not be able to create a new one. We recently updated our pricing plan that you can see in the image you shared.

    Hope that helps. If you need anything else, let us know. We'll be happy to assist you.