What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jotform issues this weekend?

    Asked by JBBBSLA on May 01, 2012 at 02:42 PM

    One of my non-profits has about 6 jotforms. I've now heard from 10 people that they were unable to process donations over the weekend. Was there a glitch over the weekend that prevented Jotform with integrated PayPal API code to work? This is the 3rd weekend in about a year+ (not too bad at all from an up-time stand point).


    Able to clarify broadly if you heard similar issues with other clients? 

    Page URL:
    http://www.naamat.org/donate

  • Profile Image

    Answered by gori-mathew on May 01, 2012 at 03:16 PM

    Hi,

    Thanks for contacting us. Unfortunately, we haven't had the issue on integration with paypal from other customers. Please if this issue is still persists, lets know the forms URLs having the issue and see if we can reproduce the problem.