What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving submissions to my email

    Asked by wolfpaw69 on October 14, 2016 at 11:51 PM

    I've tried my form 4 different times and each time it does not submit, but looks like it times out.

    Page URL:

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    JotForm Support

    Answered by EltonCris on October 15, 2016 at 03:33 AM


    Your forms are working fine as of checking.

    My test submission went through just fine.

    May we know if you are still experiencing problems on your end? 

    Please let us know.

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    Answered by wolfpaw69 on October 17, 2016 at 05:42 PM

    Thank you.  Found out my email password expired so submission were not coming to me.  Thank you for checking so quick.  You're awesome.

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    JotForm Support

    Answered by Kiran on October 17, 2016 at 10:05 PM

    Great! Glad to see that the issue is now resolved. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!