What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to duplicate products

    Asked by towhidurmahadi on October 15, 2016 at 03:21 AM

    Those options on right side doesn't appear on my end. How does those options come?

  • Profile Image
    JotForm Support

    Answered by EltonCris on October 15, 2016 at 03:25 AM

    Hi,

    Our sincerest apologies. 

    Base on the screenshot you've provided, you are still on the OLD payment wizard. This is why you are not able to duplicate products which are only available on the NEW payment wizard. I think this is due to the fact that the new wizard is not yet released 10 100% of our users.

    Anyway, you can simply switch to the NEW payment wizard by appending &test parameter in the form builder URL.

    Example:

    https://www.jotform.com//?formID=62844536190964&test

    Or you can simply load this URL

    https://www.jotform.com/?test

    You can change &test to &old if you want to go back to the old wizard whenever you want. :)

    Hope this helps!

  • Profile Image

    Answered by towhidurmahadi on October 15, 2016 at 07:11 AM

    It worked thanks a lot. :D