What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not getting email notification

    Asked by nichexposure on October 15, 2016 at 07:06 AM

    I started using Jotform to take order from my clients integrating 2CheckOut. Now from tomorrow i am seeing the order they are placing it shows incomplete payment. So didnt get any notificaiton. But actually they paid using 2Co So after getting notification that i got payment i have to enter here. Check incomplete payment box and mark it complete. Then i am getting email notification. 

    If it works like that then i don't need to use Jotform in that case if i dont get email. Can anyone please help me here. How i can resolve it? What mistake here i did to setup? 

    Please let me know.

    Regards,

    Sany

    Page URL:
    https://form.jotform.me/62690665483466

  • Profile Image
    JotForm Support

    Answered by Chriistian on October 15, 2016 at 08:58 AM

    Hi,

     

    Can you double check if you had properly set the "Global Settings URL" to your 2checkout account?

    If you haven't set the URL to your "Global Settings URL" on your 2checkout account, please set this up so payment submission will also reflect on JotForm submissions. Then please check again and see if you will now receive completed submission in your form including the email notification.