Not getting email responses when the embedded form is submitted

  • NoisyBeach
    Asked on October 15, 2016 at 1:56 PM

    I'm not getting email responses, why

  • John_Benson
    Replied on October 15, 2016 at 4:39 PM

     I've checked your form notification and I can see that it is configured correctly. The email recipients are not in the bounce list. I checked the mail logs and I can see that previous notification test failed.

    Not getting email responses when the embedded form is submitted Image 1 Screenshot 20

    It is possible that you were in the bounce list before and you were able to remove it by yourself.

    You might want to check your spam folders or junk mails. Also, this guide might be helpful: How-to-Prevent-Email-Bouncing-Related-Issues.

    Are you still having issues with receiving email notifications? If yes, please let us know so that we can further investigate about the issue. Thank you.

  • NoisyBeach
    Replied on October 15, 2016 at 9:11 PM

    Yes, didn't know about bounce, but figured it out