Not getting emails

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    Rokeco
    Asked on October 15, 2016 at 01:56 PM
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    John_Benson
    Answered on October 15, 2016 at 04:39 PM

     I've checked your form notification and I can see that it is configured correctly. The email recipients are not in the bounce list. I checked the mail logs and I can see that previous notification test failed.

    It is possible that you were in the bounce list before and you were able to remove it by yourself.

    You might want to check your spam folders or junk mails. Also, this guide might be helpful: How-to-Prevent-Email-Bouncing-Related-Issues.

    Are you still having issues with receiving email notifications? If yes, please let us know so that we can further investigate about the issue. Thank you.

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    Rokeco
    Answered on October 15, 2016 at 09:11 PM

    Yes, didn't know about bounce, but figured it out