What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not getting emails

    Asked by Rokeco on October 15, 2016 at 01:56 PM

    I'm not getting email responses, why

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    JotForm Support

    Answered by John_Benson on October 15, 2016 at 04:39 PM

     I've checked your form notification and I can see that it is configured correctly. The email recipients are not in the bounce list. I checked the mail logs and I can see that previous notification test failed.

    It is possible that you were in the bounce list before and you were able to remove it by yourself.

    You might want to check your spam folders or junk mails. Also, this guide might be helpful: How-to-Prevent-Email-Bouncing-Related-Issues.

    Are you still having issues with receiving email notifications? If yes, please let us know so that we can further investigate about the issue. Thank you.

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    Answered by Rokeco on October 15, 2016 at 09:11 PM

    Yes, didn't know about bounce, but figured it out