What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I sent a test submission of my form to an email address and it worked, but then when other people tried it didn't work.

    Asked by aphdes on May 01, 2012 at 05:44 PM
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    Answered by pinoytech on May 01, 2012 at 06:10 PM


    As i've check you form and made some test, I don't find any problem. You can see it in your submission page. Regarding on that issue, can you please try changing your Sender Email of the notification to noreply@jotform.com

    To add noreply@jotform.com to your sender email

    1. Edit your form

    2. Click Setup and Share tab

    3. Click email alerts


    4. Click Notification

    5. Click the Reply-to and Receipt Setting button

    6. An enveloped form will appear. 

    Hope this help.