What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Domain submit.jotform.us blocked in OpenDNS

    Asked by Jennifer  on October 16, 2016 at 03:06 PM
    Our customers have trouble accessing the form due to a firewall at work. Is there an easy way to fix this on my side?
    Page URL:
    Www.awesomebitesco.com

    blocked domain opendns
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    Answered by sedakoseoglu on October 16, 2016 at 08:34 PM

    Hello Jennifer,

    I have a link which includes some answers similar to your question. I think you need to whitelist some names to access the form. Maybe this may be a solution for you, as well. 

    https://www.jotform.com/answers/101430-Access-Problem-Firewall-issue-

     

    Hope you find it useful. Thank you.

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    Answered by awesomebitesco on October 17, 2016 at 08:39 AM

    I have read some of those answers/solutions, but we can't expect our customers to start changing settings on their computer in order to use our form. 

     

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    JotForm Support

    Answered by ashwin_d on October 17, 2016 at 09:51 AM

    Hello Jennifer,

    Do you get an error message when you access your JotForm from your office network?

    Please share a screenshot of the issue and we will take a look. The following guide should help you how to upload image in forum post:  http://www.jotform.com/answers/277033 

    We will wait for your response.

    Thank you!

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    Answered by awesomebitesco on October 17, 2016 at 10:55 AM

    Here are some screenshots from mobile. Similar behavior on PC. We can see the form fine, but once you click submit we get untreated site and security certificate errors. 

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    JotForm Support

    Answered by Charlie on October 17, 2016 at 12:52 PM

    Unfortunately, this seems to be more related to your client's end. It is quite common to universities and office networks to block websites that are not needed on their operations. The block.opendns.com is related to a service provider that blocks or filters content on different networks, I believe this is their website: https://www.opendns.com/enterprise-security/solutions/

    This article might also help: https://www.cnet.com/forums/discussions/block-opendns-com-what-is-this-and-how-did-i-get-it-332064/ 

    May we know if that is also happening on your network? Have you tried using a personal/home network instead? You could also try connecting to a mobile data. 

    If this is related to a network security, we can't do much of it, only the IT admin or the network engineer can white list us on their end.

    We'll wait for your response.

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    JotForm Support

    Answered by Charlie on October 24, 2016 at 10:35 AM

    Apologies for the inconvenience. Just to give you an update, we have forwarded this issue to our back-end team to contact OpenDNS regarding the blocking of the domain submit.jotform.us on their end. We will update you on this thread once this has been resolved.

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    JotForm Developer

    Answered by servet on October 25, 2016 at 06:29 AM

    We requested information from the service provider (OpenDNS). We will notify you about updates.

     

    Thank you for your patience.

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    JotForm Developer

    Answered by servet on October 25, 2016 at 08:23 AM

    Their answer is:

     

    "Thank you for getting in touch with us at OpenDNS support. I took a look at the domains jotform.com and submit.jotform.us are currently not blocked by our security research team.

     

    Based on what I can see in the screenshot you've provided, the current network administrators (BP Digital Security) have specifically blocked jotform.com in their own customized settings. I would recommend for your customer to reach out to their network administrators to find out why they have chosen to block your domain.

     

    I hope that this helps clarify things for you. Please let me know if you have any additional questions regarding this and I'll be glad to help out."