What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Send JotForm when purchase is made through Squarespace eCommerce

    Asked by ebconfit on October 16, 2016 at 08:22 PM

    I have an eCommerce website that I have created through Squarespace. I have been searching for awhile for a solution to my problem but haven't found one yet. Here's the issue:


    I have 4 separate products. When someone purchases a product, they need to be sent a form from JotForm that they can then fill out. Each product requires a different form. So I cannot have an email automatically sent to them with a different link to the form because Squarespace only allows one confirmation email to be sent no matter which product is chosen. I also don't want to embed the form on my site, because it's only for people that have purchased a product. Can you tell me how I might go about integrating these two services and have it automatically send them the correct form when they purchase 1 of the 4 products?




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    JotForm Support

    Answered by owen on October 17, 2016 at 06:04 AM

    Hi Joe,

    I think creating a form with page breaks should be a reasonable solution based on your needs. You can embed a form where 4 products are listed with a radio button. You can, then, add conditional logic to each button. Through these buttons your customers will be directed to the related pages of the form. 

    So, think of this as a one form with four separate fields which will be only seen based on the choices of your customers. 

    Please check our guide about how to create multi page forms. It should be helpful for you. If you can give me further details about how you want your form I can definitely provide further assistance.

    Do contact us again and we will be glad to be helping you.

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    Answered by ebconfit on October 17, 2016 at 12:11 PM

    Yeah that's actually a good idea. I may actually just add a single question form after a customer purchases an item that asks them which item they bought and have the form send them an email with a link to the appropriate form. Can you place conditional logic on a single question? 

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    JotForm Support

    Answered by Nik_C on October 17, 2016 at 01:24 PM

    Sure you can set multiple conditions on one question. You can use conditions to send different email to your submitter based on their answer, for more information on how to do that please follow: https://www.jotform.com/help/167-How-to-Send-Email-Based-on-User-s-Answer.

    If you need further assistance please let us know.

    Thank you!

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    Answered by ebconfit on October 17, 2016 at 01:31 PM

    Thank you so much! 

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    JotForm Support

    Answered by Nik_C on October 17, 2016 at 02:10 PM

    You're welcome. 

    I'm glad we could help.

    Thank you and have a nice day!