What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I increase the size of upload file on my form?

    Asked by lowryaustralia on October 16, 2016 at 09:07 PM

    Hi there! 

    We have discovered that the standard iphone picture is too large to be uploaded on our form. For the type of form we have created, we believe most people will be attempting to send through a picture taken from their smartphone. Is there any way to increase the file size for the upload??


    Also, we have had customers trying to complete their form and having trouble... As soon as they upload their image, the submit button disappears and they are not given any way to complete the form. 


    This is URGENT as we have people trying to submit forms so if you could get back to me TODAY that would be great otherwise we will have to try to find another company to use for forms. Thanks for your help!

  • Profile Image
    JotForm Support

    Answered by Nik_C on October 17, 2016 at 06:16 AM

    To increase the size of files uploaded use Max file size:

    Just click on your upload field and increase the size.

    Regarding the submit button, I was not able to replicate this issue. I don't see any condition that could hide submit button.

    If the issue persists with submit button hiding, please open separate thread so we can investigate further.

    Thank you!