What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Premium not added

    Asked by mctunnel on May 01, 2012 at 06:31 PM

    Hello,

     

    I paid $9.95 for this month to get the premium subscription. It still says I am a free user?

    User: mctunnel

  • Profile Image

    Answered by AtacanC on May 01, 2012 at 06:32 PM

    I've just checked your account and it has been successfully upgraded to premium. Please log out and log back in to refresh the status.

  • Profile Image

    Answered by pinoytech on May 01, 2012 at 06:36 PM

    In addition to my colleague answer if ever you don't see the changes of your account. Deleting browser cache and cookies also helps.