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    Why I'm not receiving submisisons to my email?

    Asked by astutio on October 17, 2016 at 01:40 AM

    I have a form that should send the submission to a different email depending on which location the user picks.  This function has worked fine for years, but has recently quit.  I tried deleting ALL of the conditions, and ALL of the emails, then recreated everything.  Nothing is working.  I have also determined that mail for these accounts is working fine outside of Jotform.  Thanks!

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    JotForm Support

    Answered by Nik_C on October 17, 2016 at 07:18 AM

    I checked your emails in our logs, some of them ended in our Bounce list. Below you can find my results with Bounce reasons:

    1. auburn@chillyogurt.com:

    Reason(s) : smtp;550 Mailbox quota exceeded

    2. dothannorth@chillyogurt.com:
    Reason(s) : Message DeliveryError: Message delivery failed: 550 Administrative prohibition

    3. enterprise@chillyogurt.com:

    Reason(s) : smtp; 550 Administrative prohibition
    4. mobile@chillyogurt.com:

    Reason(s) : smtp; 550 Administrative prohibition

    I removed all them from the Bounce list so your submissions should go through.
    The rest were not in the Bounce list.

    We're sorry for any inconvenience this might have caused. I would advise you to check this guide on how to prevent this issues.

    If you have any additional questions please let us know.

    Thank you!