What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form submissions aren't sending to my e-mail like they used to, what can I do??

    Asked by ryryjay on May 01, 2012 at 06:40 PM
  • Profile Image

    Answered by pinoytech on May 01, 2012 at 06:50 PM


    We apologize for the inconvenience that may have caused. I've checked our email logs and your notifications have been successfully sent to your email address. Have you tried already changing the Sender Email to noreply@jotform.com? You can also add JotMails IP Addresses to your mail provider's whitelist. 

    If this still doesn't work, please do let us know.