What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can I turn off the submission PDFs that get uploaded into Dropbox?

    Asked by a101services on May 01, 2012 at 06:46 PM

    Hey guys - searched all over for this, but couldn't find the answer.

    Can I turn off the PDF submission receipts that get written into my Dropbox when a user uploads a file, and just have the file in there?

     

    Thanks in advance

    B

  • Profile Image
    JotForm Support

    Answered by Mike_T on May 01, 2012 at 06:59 PM

    Thank you for contacting us.

    I am sorry to inform you, but there is no such option. You can not disable these PDF uploads.

    Please feel free to contact us if you need any further assistance.

  • Profile Image

    Answered by randomfg on May 09, 2012 at 03:51 AM

    this is happening to me... i get a submission with a uploaded file but in my dropbox i only get the file!? no pdf!? i would like the pdf! could this be due to the facebook intergration?

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    JotForm Support

    Answered by liyam on May 09, 2012 at 07:51 AM

    Hello randomfg, have you tried removing the Dropbox integration and then adding it back?  Can you also confirm that you still have space available in your Dropbox account?

    Thanks.