What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submission page not displaying

    Asked by tonygeehr on October 17, 2016 at 06:51 AM

    When I log in to the jotform website I click on my form, then click More then View submissions I only see a blank page.  If I use the PDF print button it prints the form with data.

     

    I noticed if I click the cog (settings) and untick hide empty fields I can then see the form but no data even though there is data in it.

     

    I have tried on 3 pcs and used Explorer and Chrome to test but it does not work.  currently it is only working on another PC.

     

    can up you help.

    Raj

    displaying Submissions JotForm print pc
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    JotForm Support

    Answered by candy on October 17, 2016 at 07:37 AM

    Hello Raj,

    I've checked your account.

    Firstly, I advise you to enable Europe option as you can see the screenshot below in order to store your data in Europe.

     

    Open your account settings and then click on the Data tab on the left.

    After, I've managed to see your submissions as you can see in the following screenshot:

     

    My second advice to you is open the submission page via this link below:

    https://eu.jotform.com/submissions/32673540252349

    I hope this helps. If the issue still persists, please let me know.

    Thanks.