Minhas respostas dos formulários não estão chegando ao meu email

  • Profile Image
    kr2014
    Asked on October 17, 2016 at 08:16 AM

    Bom Dia.

     

    Nenhuma das minhas respostas de formulário estão chegando ao meu email como antes qual seria o problema?

  • Profile Image
    Welvin
    Answered on October 17, 2016 at 09:45 AM

    Your primary email address has been bounce listed, this is the reason why you are no longer getting the form emails. 

    I've fixed this to our end. You are using Hotmail, Hotmail has the option to block email addresses. Please check if noreply@jotform.com was added there and if so, add it to your safe sender list. This would prevent the problem from happening again. 

    In Hotmail website, go to the following:

    Settings > Options > Mail > Junk Emails > Safe Sender > Add noreply@jotform.com > Save:

    https://outlook.live.com/owa/?path=/options/safesenderslist 

    Here's visual guide: