What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Minhas respostas dos formulários não estão chegando ao meu email

    Asked by kr2014 on October 17, 2016 at 08:16 AM

    Bom Dia.


    Nenhuma das minhas respostas de formulário estão chegando ao meu email como antes qual seria o problema?

    Page URL:

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    JotForm Support

    Answered by Welvin on October 17, 2016 at 09:45 AM

    Your primary email address has been bounce listed, this is the reason why you are no longer getting the form emails. 

    I've fixed this to our end. You are using Hotmail, Hotmail has the option to block email addresses. Please check if noreply@jotform.com was added there and if so, add it to your safe sender list. This would prevent the problem from happening again. 

    In Hotmail website, go to the following:

    Settings > Options > Mail > Junk Emails > Safe Sender > Add noreply@jotform.com > Save:


    Here's visual guide: