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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to disallow Free email addresses now in the new Form Builder UI

    Asked by alexosit on October 17, 2016 at 09:22 AM
    I remember being able to use it in the past, but now I can't seem to find it anywhere, as the display of the email options has also changed - any hints on how we can exclude free email accounts now?
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    JotForm Support

    Answered by jonathan on October 17, 2016 at 09:34 AM

    I was able to reproduce the problem as well on the new UI. The option is not available to exclude free email addresses in the properties of the E-mail field.

    The workaround you can do is to use temporarily the old UI of the Form Builder. You can do that by appending the text &old=true in the URL while using the Form Builder.

    See video below for guidance.


    Once you are in the old UI, the option should be available again. 

    To go back again to the new UI just close your browser and then open again later, and login back to the Form Builder.

    Let us know if you need further assistance.

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    Answered by tasmith on November 17, 2016 at 02:15 PM

    I used the &old=true and it worked. It seems that all my forms work with the old UI. Now how do I switch back to the new UI for all forms? I do not want to keep the old one for ever.

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    JotForm Support

    Answered by Kevin_G on November 17, 2016 at 03:35 PM


    I can see you have already opened your own thread for your question, it can be found here: https://www.jotform.com/answers/992598 

    In order to assist you better we will reply to you on that thread as soon as possible.