What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my form disabled no matter what I do?

    Asked by Ghengis317 on October 17, 2016 at 09:37 AM

    Seems like no matter what I do, clone, disable and re-enable, no matter what, the form I have just won't be "Live" even in testing the whole thing. It keeps saying it's disabled. HELP!

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    JotForm Support

    Answered by candy on October 17, 2016 at 09:54 AM


    I've checked your account and also your form. I've seen that your account is auto-suspended due to phishing.

    I recommend you to read our terms of use. You can not demand password in your forms according to our terms of use.

    I've deleted forbidden field from your form and I've re-activated your account.

    Thanks in advance.


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    JotForm Support

    Answered by Welvin on October 17, 2016 at 11:15 AM

    You can ask them to designate the password through email. We just can't allow forms that would collect this type of information from someone. Or, why not enable membership in your Sharepoint website? If that's for your website then I'm sure you can set it up there. You can ask the basic information using Jotform, do the password thing on your website. 

    I hope that helps. Please contact us again if we can help in any way.