What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Link does not work

    Asked by Starport2016 on October 17, 2016 at 11:35 AM Page URL:

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    Answered by gkartal on October 17, 2016 at 12:00 PM

    Your link works in my browser. Did you open the link in a different browser other than Chrome? I use Chrome. And then, before this issue, did your link work or hasn't it worked in the first place? Please add your further details in order for me to figure out your problem in depth.

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    Answered by Sam on October 17, 2016 at 12:13 PM

    Link hasn't worked at all. I tried Internet Explorer, Google Chrome, and Firefox.




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    Answered by gkartal on October 17, 2016 at 12:29 PM

    Which error does it give? Please get a screenshot after clicking on the link. 

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    Answered by Starport2016 on October 17, 2016 at 12:31 PM

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    Answered by gkartal on October 17, 2016 at 12:39 PM

    This is a third party problem. Either your current DNS/proxy settings or your Antivirus/Antimalware program is likely to prevent you from opening your form. Your company may use a firewall, please check this possibility out as well. Please contact with your Antivirus program vendor and check your DNS settings. Another way is that you can also try Zenmate extension in Google Chrome. It will probably open your form.

    Hope they help.

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    JotForm Support

    Answered by Charlie on October 17, 2016 at 01:50 PM

    As mentioned by our fellow user (gkartal), it seems like this is more related to your network connection. 

    If you are connecting from a company or university network, it is most likely being blocked or filtered. It is common for these organizations to block websites that are not part of their operations. You might need to contact your IT administrator or your network engineers to white list us on their end.

    You could also try connecting to your home network or on a different network other than the one you are currently having problems with, and see if the problem persists there.

    We'll wait for your response.