Can we view partially filled form sessions in progress?

  • katemellifont
    Asked on October 17, 2016 at 3:24 PM

    Hello, 

    I have quite a long form that might take the recipient a long time to complete. I fully expect them to save and reopen several times. 

    Is there anyway I can see what they've submitted so far - even if they don't submit? 

    This would be a huge help, because if I can see they've been stuck on a section for 2 days, I can just call and talk them through it. 

    Thanks,
    Kate

  • Mike
    Replied on October 17, 2016 at 5:36 PM

    We do not have an option to preview partially filled form sessions, so your setup with the session link which is also emailed to you is correct.

    However, there are two issues with the session saving method on your forms.

    1) The ?session={email} is duplicated, you will need to remove one instance of that code from your session links.

    Can we view partially filled form sessions in progress? Image 1 Screenshot 30

    2) The Continue Forms Later option should be disabled on the main form.

    Can we view partially filled form sessions in progress? Image 2 Screenshot 41

    If you need any further assistance, please let us know.