What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can we view partially filled form sessions in progress?

    Asked by katemellifont on October 17, 2016 at 03:24 PM

    Hello, 

    I have quite a long form that might take the recipient a long time to complete. I fully expect them to save and reopen several times. 

    Is there anyway I can see what they've submitted so far - even if they don't submit? 

    This would be a huge help, because if I can see they've been stuck on a section for 2 days, I can just call and talk them through it. 

    Thanks,
    Kate

    form session partially filled view session
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    JotForm Support

    Answered by Mike on October 17, 2016 at 05:36 PM

    We do not have an option to preview partially filled form sessions, so your setup with the session link which is also emailed to you is correct.

    However, there are two issues with the session saving method on your forms.

    1) The ?session={email} is duplicated, you will need to remove one instance of that code from your session links.

    2) The Continue Forms Later option should be disabled on the main form.

    If you need any further assistance, please let us know.