Can we view partially filled form sessions in progress?

  • Profile Image
    katemellifont
    Asked on October 17, 2016 at 03:24 PM

    Hello, 

    I have quite a long form that might take the recipient a long time to complete. I fully expect them to save and reopen several times. 

    Is there anyway I can see what they've submitted so far - even if they don't submit? 

    This would be a huge help, because if I can see they've been stuck on a section for 2 days, I can just call and talk them through it. 

    Thanks,
    Kate

  • Profile Image
    Mike
    Answered on October 17, 2016 at 05:36 PM

    We do not have an option to preview partially filled form sessions, so your setup with the session link which is also emailed to you is correct.

    However, there are two issues with the session saving method on your forms.

    1) The ?session={email} is duplicated, you will need to remove one instance of that code from your session links.

    2) The Continue Forms Later option should be disabled on the main form.

    If you need any further assistance, please let us know.