What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Missing fields in the notification

    Asked by supercaldo on October 17, 2016 at 03:29 PM

    I dont get all the information to the email when someone put all datas


    It doesn´t appear the names ,nor phone numbers, nor email.

    Please help me with this


    Felipe Hernández

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    JotForm Support

    Answered by John_Benson on October 17, 2016 at 06:03 PM

    Please try deleting your current email notifications and create a new one. Here's how:

    1. In the Form Builder, click the Emails button.

    2. Hover your mouse in the Notification and then click the Delete button. 

    3. After removing, create a new one. Here's a guide: Setting-Up-Email-Notifications

    This should fix the issue. Let us know if you need anything else, we'll be happy to assist you.