Why is my email address blocked by Jotform?

  • Profile Image
    ramsingh
    Asked on May 02, 2012 at 08:13 AM

    Hi

    I just read that my email address ramsgh@hotmail.com is being blocked by Jotform, so I can't receive enquiries from customers. Why is that so? 

    Regards,

    Ram Singh

  • Profile Image
    idarktech
    Answered on May 02, 2012 at 08:24 AM

    Hi Ram,

    I have now removed your email from our bounce list. It should be working fine now.

    When the email has not been successfully delivered and the reason reported back to us is that the email was bounced, that email appears on this list.

    This sometimes happen when you're email service provider rejected our email at some point or when they're not available to received message from us.

    Hope this helps. Let us know if you have any other questions. Thanks!

  • Profile Image
    ramsingh
    Answered on May 02, 2012 at 08:27 AM

    That's working now. Thanks!