Not receiving notification emails

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    emilykayphotography
    Asked on October 17, 2016 at 06:41 PM

    I am not able to receive notification emails. I was just wondering why they are not working and how I get it fixed.

    Also is there a way for clients to receive a copy of the form when they submit it as well? 
  • Profile Image
    Kiran
    Answered on October 17, 2016 at 10:51 PM

    I notice that your email address is in our bounce list and so you are not receiving emails to this address. I have now removed it from the bounce list and you should be receiving the notifications without any issues.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    The other question related to receiving a copy by your clients is moved to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/963612

    Thank you!