What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving notification emails

    Asked by emilykayphotography on October 17, 2016 at 06:41 PM

    I am not able to receive notification emails. I was just wondering why they are not working and how I get it fixed.

    Also is there a way for clients to receive a copy of the form when they submit it as well? 
    Emails receiving and receive how
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    JotForm Support

    Answered by Kiran on October 17, 2016 at 10:51 PM

    I notice that your email address is in our bounce list and so you are not receiving emails to this address. I have now removed it from the bounce list and you should be receiving the notifications without any issues.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    The other question related to receiving a copy by your clients is moved to a separate thread and shall be addressed there shortly.

    https://www.jotform.com/answers/963612

    Thank you!