What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can I go back to the old Payment Wizard UI?

    Asked by triangleyoga on October 17, 2016 at 10:11 PM
    Your templates for editing a form has changed and I did not ask for the change. Can I go back to the previuos set up?
  • Profile Image
    JotForm Support

    Answered by Jim_R on October 17, 2016 at 10:32 PM

    Based on the screenshot you included on your post, I assume you're referring to the new Payment Wizard UI. This has been rolled out to 100% of all JotForm users, including you. And it's something like a UI revamp and was expected to happen on any SaaS-based platform.

    Sadly this isn't something we ask or request for. We tend to roll out updates that will be beneficial to the majority of users. If you find the new UI a bit confusing, we're just here to help clear your doubts. Just open a new thread so we can assist you.

    Nonetheless, if you prefer the old one, you can still revert back by appending &old to the URL.

    e.g. https://www.jotform.com//?formID=22806946960160&old

    In case you change your mind and wanted to use the new one, just clear your browser's cache and cookies then log back in to your JotForm Account.