What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Waiting for password reset instructions

    Asked by Jacques Gimeno  on October 17, 2016 at 11:30 PM


    I requested for a password reset and provided by e-mail address I use for JotForm. It's been almost 24 hours and I still haven't received the instructions. 

    A message appeared on screen that said instructions were sent to my e-mail but I still haven't got them.

    Please help me with this. Thanks!

    reset instructions email reset
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    JotForm Support

    Answered by jonathan on October 17, 2016 at 11:39 PM

    I have sent the email again for the reset. Can you please check again your email now.

    Let us know if still did not arrive.


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    Answered by stridecomms on October 17, 2016 at 11:41 PM

    It just did! Thanks a lot!

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    JotForm Support

    Answered by liyam on October 18, 2016 at 01:52 AM

    On behalf of Jonathan, you are welcome.

    If you have other questions or concerns, please do not hesitate to let us know.