What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why I cannot get notification email?

    Asked by Telematic on October 18, 2016 at 03:26 AM

    Hello, I would like to ask why haven't got an emails from my form to my email? The email where I must get every mail from jotform is orders@telematic-bg.com. I don't get emails there for some time.

    Page URL:
    http://form.jotformeu.com/form/40841408453351

    Emails JotForm hello email
  • Profile Image
    JotForm Support

    Answered by olivia on October 18, 2016 at 03:42 AM

    I checked your notifier email orders@telematic-bg.com. It was in our bounce list and I removed it from the bounce list. Please, try it again and if the issue persists please feel free to let us know.

    Also, you can check your email whether it is bouncing or not and remove your email if it is in bounce list. Please, follow the guide: How to Remove Your Email Address from Bounce List

    Thank you.