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    Non-english chars not supportet in alphabetic validation

    Asked by sygeplejekurser on May 02, 2012 at 12:14 PM

    Hi.

    When choosing alphabetic validation for a form, JotForm will not accept
    names with non-english characters, like the Danish æ, ø, and å (Æ, Ø and Å).
    ( æ &Aelig;  ø Ø  å Å )

    This is pretty much a show stopper for my use of JotForm. Is there a way
    you could fix this, please?  Would not have to be forced to use a competitor.

    Thanks for a great service!

    Daniel

    Page URL:
    http://form.jotform.com/form/12484254171

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    Answered by jeanettebmz on May 02, 2012 at 07:28 PM

    I have just sent a test with those special characters, all you need to do is to set the validation to NONE

     

    If you need further assistance, let us know

    Jeanette

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    Answered by sygeplejekurser on May 06, 2012 at 08:32 PM

    Hi Jeanette.

    Sorry, but your answer is not very useful or service minded.
    If I set the validation to NONE, there will be NO validation at all.

    Your system treats special characters as if they are not letters.
    That's like implying that JotForm is only for US/UK users.

    That would make me choose a competitor if I had to go premium.

    Kind regards
    Daniel

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    JotForm Support

    Answered by idarktech on May 07, 2012 at 03:36 AM

    Hi Daniel,

    I'm sorry about this but this is the expected functionality. If you're really worried about validating this characters then you have to write a custom regex to handle your requirements. If you need help, please let us know so that we can further assist you. Thanks!

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    Answered by sygeplejekurser on May 08, 2012 at 05:57 PM

    This is really bad functionality (and a bit ignorant).  I am not looking into validating single special characters, but words CONTAINING special characters.  Like local surnames as  "Jørgensen", "Brodtgård" and "Hüllberg".
    Special characters are not considered as letters as a-z in JotForm validation. How can you promote a product with such limitations? 

    I suggest you try pasting in one of the tree local surnames above into this form - in the field "Fulde navn" (full name)  You will see that the validation (I have localized it) reacts on the special characters, not regaring them as letters.  This will simply not fly outside english speaking countries.  You might want to rethink your global strategy!

    http://form.jotform.com/form/12484254171

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    JotForm Support

    Answered by jonathan on May 08, 2012 at 06:57 PM

    @sygeplejekurser

    Hi, You have your point.
    Let me forward this to our Next Level support. They will be able to provide us the proper advise or resolutions. You will be inform immediately for any updates on this thread.

    Thank you for considering our service.